Refund & Cancellation Policy

Products in our online shop are sent directly to you from our suppliers’ warehouses, not from our Durban North workshop. This keeps prices down and gets stock to you faster, and it means:

• Items in one order may arrive in separate parcels on different days.
• Returns do not go to our workshop. Please do not post or drop off returns there — we cannot accept or track them.
• You deal only with us. We handle cancellations, returns and warranty claims with the supplier on your behalf.

Contact us as soon as possible with your order number. If the supplier has not yet dispatched your order, we will cancel it and refund the full amount, including delivery.

Suppliers often dispatch within a day, so we cannot guarantee a cancellation once it has been processed. If your order has already left, you can still refuse it or return it under the 7-day cooling-off period below.

You may return anything bought through this website for any reason within 7 days of receiving it, as the Electronic Communications and Transactions Act allows.

• Let us know within the 7 days by email or phone, quoting your order number. We will send you a return number and the address to send it to.
• Return the item unused, complete and in its original packaging where possible, with the return number clearly marked.
• You pay the cost of sending it back. We refund the full purchase price of the item.
• Parts that have been wired in, fitted or used may not be resaleable. If an item comes back used or damaged, we may deduct a reasonable amount for that, as the Consumer Protection Act permits.

Everything we sell carries the Consumer Protection Act’s 6-month warranty. If an item is defective, unsafe or not fit for its purpose within 6 months of delivery, you may choose to have it repaired, replaced or refunded.

• Contact us first with your order number, a description of the fault and, if you can, photos or a short video. Many faults can be confirmed this way without you sending anything.
• If the item needs to come back, we will arrange courier collection from you. For a valid claim we cover the courier both ways.
• The item is assessed by the supplier or manufacturer. We will let you know the outcome, usually within 10 working days of it being collected.
• Many products also carry a longer manufacturer’s warranty, which we will claim on for you.

The warranty does not cover damage caused by misuse, incorrect installation or wiring, voltage spikes from an unsuitable power supply, accidents, or normal wear and tear.

Please check your parcel when it arrives. If it is damaged, incomplete or not what you ordered, tell us as soon as you can, ideally within 2 working days, with photos of the item, packaging and waybill. Remember that a multi-item order may arrive in more than one parcel.

We will take it up with the supplier and courier, and replace the item or refund you in full, including delivery. Any collection is arranged at our cost.

Refunds are paid back to the card or account used for the original payment, through PayFast. We process them within 7 working days of the returned item being received and checked, or of a cancellation being confirmed, and always within the 30 days the law requires. Your bank may take a few more days to show it.

Delivery charges are refunded when an order is cancelled before dispatch, is faulty, or was sent in error. They are not refunded on change-of-mind returns.

Have your order number ready.

• info@caseyservices.co.za
• 083 661 3348